I had a good experience with the doctor, and the staff at the office was very friendly. I had very few problems. For those of you who need an English-speaking doctor, Dr. De la Cruz speaks both English and Spanish. One thing to note is that Dr. De la Cruz shares the office with his brother, so if you need to see specifically, you need to plan according to his schedule. I had to meet with his brother one time because my schedule didn't fit with Ronald's, which resulted in me being given slightly different instructions than what Ronald originally gave me about retainer wearing times (Ronald had said just at night, and his brother said all day). Not a big deal, just something to be aware of. I did have to wait for a bit after being called in to my appointment, which felt strange because I would assume that being called in for my appointment means the doctor is ready. However, overall I had a good experience.The one thing I would say is that the price of the retainer is included on the website (at least it was when I booked the appointment in February), but not the consultation ($40). It would have been good to have this included up front before the appointment.